Privacy policy
This is the privacy notice of ANMILUAN LTD trading as BOXTAPAS.CO.UK. In this document, "we", "our", or "us" refer to ANMILUAN LTD.
We are company number 11864078 registered in England.
Our registered office is at Pendragon House, 65 London Road, St. Albans, Hertfordshire, England, AL1 1LJ.
INTRODUCTION
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
1. Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
2. Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any special personal information about you.
3. If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
4. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
5. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us info@boxtapas.co.uk. However, if you do so, you may not be able to use our website or our services further.
6. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so
7. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
8. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
9. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
10. Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
11. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
12. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
to record your answers to surveys and questionnaires on our site while you complete them
to record the conversation thread during a live chat with our support team
13. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
14. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
15. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
16. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
17. Data may be processed outside the European Union
Our websites are hosted in the United Kingdom.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
Control over your own information
18. Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
19. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
20. Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
21. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
22. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
23. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
24. How you can complain
If you are not happy with our privacy policy or if you have any complaint then you should contact us directly to discuss.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would appreciate the opportunity to talk to you about your concerns before you approach the ICO.
25. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
26. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, please let us know.
However, ultimately it is your choice as to whether you wish to use our website.
27. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any questions regarding our privacy policy, please email us (info@boxtapas.co.uk) or telephone 0208 123 6939 between 10 am and 5 pm, Monday through Friday, excluding public holidays.
_______________________________________________________________
SUMMARY OF T&Cs
INTRODUCTION
We know how difficult it is to read through pages of legal T&Cs so in good faith, we have provided this simplified document as an easy-to-read summary of our key terms and conditions. This does not replace or supersede those documents (which can be found in the Legal section of our website), and if there is a conflict, the full documents will prevail.
We have tried to include all of the main points. However, if you are still unsure or concerned about any points, please contact us by email (info@boxtapas.co.uk) or telephone 07498 498 933 between 10 am and 5 pm, Monday to Friday, excluding public holidays.
BASIC PROVISIONS
These conditions determine the mutual business relationship, conditions, rules, rights and obligations between you (the “customer”) and us ANMILUAN LTD, which is trading as BOXTAPAS.CO.UK.
We are a UK registered business (Company Number 11864078) and our registered business address is Pendragon House, 65 London Road, St. Albans, Hertfordshire, England, AL1 1LJ.
By using our website, you agree to comply with our Terms and Conditions which together with our Privacy Policy govern our relationship with you.
If you do not want to be bound by our terms and conditions, you should not access our website or purchase our goods and services.
WEBSITE
The content of our website is either owned by us or licensed to us. In either event, you cannot copy, reproduce or reuse any elements without our explicit consent.
You should also not collect or use information obtained from our website (such as product listings, prices, descriptions, etc.) for commercial purposes.
If you are offended by any content published on our website, please contact us directly so we can investigate.
PRIVACY
When you create an account on our website, buy a product or service from us or otherwise agree to our Terms & Conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you have provided. Some of this information may be personal information.
We treat all information you provide to us as confidential and our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR)
Wherever possible, we aim to obtain your explicit consent to process this information, such as by asking you to agree to our use of cookies.
We only work with certified online payment service providers who encrypt your card or bank details in a secure environment. We do not have access to this data.
You may withdraw your consent at any time by emailing us at Info@boxtapas.co.uk. However, if you do so, you may not be able to use our website or access our services any longer.
ORDERING GOODS
When you place an order with us via our website or by telephone, we will send an email confirmation accepting the order and detailing the goods and services you have purchased. This is the point at which our contract is made.
We aim to ensure all items listed on our website are available for sale. In the unlikely event that an item is not available and we are not able to fulfil your order, we will offer an alternative or a full refund.
Orders are usually processed Monday to Friday excluding public holidays.
PRICES
The price payable for goods and services is clearly set out on our website. These prices include UK value-added tax (“VAT”), which is applicable to all deliveries.
We reserve the right to change prices at any time. However, any price changes made after an order confirmation has been issued will not affect the price of that order.
DELIVERIES
We aim to dispatch all orders received before 12 pm the same day so they are available for delivery the next working day.
The delivery time given is only an estimate as it is possible that a delivery could be delayed. If you have paid for delivery and it does not arrive within the paid-for delivery time, we will refund the delivery fee
If we are unable to deliver the item to the address provided, our delivery partner may deliver this to a neighbour or local pick-up point for collection.
If the delivery company is unable to deliver an item within 5 working days, they will return it to us, and you may be charged a return delivery fee.
Any claims for missing, damaged or faulty deliveries must be made within 30 days of the original delivery date.
CANCELLATIONS AND REFUNDS
You can cancel an order for any reason from the time we confirm the order until 14 days after the goods have been received. You will need to inform us by email (info@boxtapas.co.uk) within this period and then return the items (at your cost) within a further 14 days. Provided the goods are returned in a condition where they can be re-sold at full price, we will provide a refund within 14 days of receipt.
You have the right to request a refund for goods which are faulty up to 30 days from receipt.
If you wish to claim a refund for a faulty item, you must notify us in writing within this period by emailing info@boxtapas.co.uk. You will initially need to pay for return delivery (at the operator's basic rate only) and provided we agree that the goods are unsuitable, we will refund the item plus the return delivery fee.
COMPLAINTS PROCEDURE
If you are not happy with the goods you have purchased or have any complaints, you should contact us by email (info@boxtapas.co.uk) or telephone 07498 498 933 between 10 am and 5 pm, Monday through Friday, excluding public holidays.
We aim to resolve all issues quickly and fairly. However, if you are not satisfied with our resolution, we will accept an invitation to engage in a process of mediation or arbitration to find a resolution in good faith.